Micromax Canvas HD has created lot of buzz recently, when it launched the initial lot of around 9000 phones were grabbed in hours time. After the initial lots were cleared, new bookings were allowed and those deliveries are still not happened, leaving customers unhappy. These shipments were supposed to come by March 15th, and Snapdeal sent an email to pre-booked customers stating that the shipments were delayed for another 10 working days due to procedural issues, and promised refunds and some freebies to customers.
Snapdeal took it to it’s Facebook page to post an update on the whole issue jointly with Micromax.
“We know that some of you have been facing issue with regard to the Order placed for Micromax Canvas HD. We understand your concern and it is unfortunate that Micromax had to delay the orders due to procedural issues. Our team has vehemently dispatched the first lot of the orders despite the demand for it being at its peak. We along with Micromax have communicated by an e-mail(publish with this post) to each and every customer about the reason for the delay and the next course of action.”
Micromax communicated to the customers that due to the customs duty hike proposed in the budget that affects mobile phones with more than Rs. 2000 MRP, the price of the Canvas HD has been revised to Rs. 14,499. But already pre-booked customers need not worry as you will not have to pay the increased price, also Micromax is throwing a free Carry Case worth Rs. 700 for your patience in this whole episode.
The proposed Finance Bill announced by the honorable Finance Minister of India on 28th Feb 2013 has made certain changes in the customs duty structure on all mobile Phones with MRP greater than Rs. 2000/-. Because of this and other procedural issues, the shipment of your Canvas HD has been delayed by 10 working days. Along with the delay, the price of Canvas HD has also been revised to Rs. 14,499.
But if you are not willing to wait anymore for the device to arrive, Micromax is ready to give you refund for full pre-booking amount. It is a pity that Micromax is not able to handle a well priced and much anticipated device to bring it to the masses.